​​Terms & Conditions of Membership​

CAA’s Member Code

We’re excited to have you as part of the CAA family. To keep things running smoothly and ensure everyone has a great experience, here are a few friendly reminders from our Terms and Conditions for members: 

  • One Membership Per Year: Members can only have one active CAA membership at any time.
  • Eligible Vehicles Only: Use your roadside assistance calls for vehicles that are eligible under your membership (ie. no commercial vehicles)
  • Respect and Professionalism: Whether you’re chatting with us online, visiting our centers, on the road, or attending our events, we ask that you communicate respectfully and professionally. We promise to always do the same for you!
  • Honesty is Key: Please don’t misrepresent situations to get products or services that aren’t covered by your membership. We value you and we value “doing the right thing.”
  • Follow the Rules: Please don’t try to bypass the rules and policies we’ve set for our members. That’s what allows us to continue to successfully operate for the benefit of all our members.
  • Claims: Please avoid making any false or misleading claims about our products or services.  If you have concerns, reach out directly at info@atlantic.caa.ca or give us a call at 1-800-561-8807
  • Let Us Know if You’re Leaving: We’ll be sad to see you go, but if you decide not to renew your membership, give us a call. This helps us update your account and cancel any automatic renewals.
  • Stay Informed: Familiarize yourself with our Terms and Conditions, especially regarding eligible vehicles and the types of tows and services you’re entitled to.  If you have any questions, compliments, or concerns, we’re here to help! 

What Happens if Expectations Aren’t Met 

We hope it never comes to this, but sometimes, we must make changes to a member’s status or their membership. 

  • Membership Changes: We reserve the right to downgrade your membership, not offer renewal, refuse service, impose a surcharge, or cancel your membership if you are offside of our Terms and Conditions.
  • Legal Action: In rare cases, we may take legal action against those who break the law, threaten or harass our employees or members, or cause injury or damage to CAA property or others’ property while on CAA premises. 

We’re here to ensure everyone has a positive experience, and we appreciate your membership and your understanding of our Terms and Conditions. If you have any questions or need assistance, don’t hesitate to reach out! 

Membership Eligibility

Permanent residents of the four (4) Atlantic provinces (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador) are eligible to apply for membership in CAA Atlantic (CAA).  You may only hold one active membership.  CAA membership is personal and only members may access the benefits, services and discounts that are included.  Members may not share their card or benefits of membership with a non-member.

Members

The Primary member is the first person that is covered by, and has control of, the membership.  Annual renewal notices will be issued in their name.  Primary members can add or remove other household members and/or make changes to level of coverage. 

Additional members in the same household may be added to a membership as Associate members at a reduced cost.   They must hold the same level of coverage as the Primary except for an RV rider. Associate members must be a spouse or dependent residing at the same permanent residence of the Primary member.  Dependent children who are away for school but maintain their permanent residence with the Primary member will also be eligible for Associate membership.  Associate members will be issued a CAA card in their name.  However, Associate members may not make changes to the membership account. 

All covered members within a household will share a core membership number with unique identifiers for the Primary and each Associate member added. 

Membership Levels

CAA offers 4 levels of membership.   These are:

  1. Everyday which excludes Roadside Assistance
  2. Classic
  3. Plus with optional RV rider
  4. Premier with optional RV rider

Members are eligible for all benefits and services included with Everyday or Classic membership immediately upon joining/renewing. When a member chooses to upgrade their membership to a higher level there is a 48 hour hold on using the extended benefits.  These include:

Existing -> Plus

Existing ->Premier

Addition of RV rider

Membership Dues

CAA memberships are issued annually and renew on the assigned renewal date.  Membership dues will be collected at time of joining and subsequently, annually just before the renewal date.  Members may opt to pay by 12 monthly payments according to your payment schedule except for memberships purchased as a gift, referred to as gift memberships, which require payment in full by the gift giver, referred to as the donor, at time of purchase.  CAA reserves the right to review and adjust memberships annually, based on costs associated with delivering services.  Membership dues are set by the CAA Atlantic Board of Directors and are subject to change. Membership dues will be applied to the payment method on file and the membership will renew automatically unless the Primary member has requested for the membership to be cancelled.  All memberships excluding those purchased as a gift must keep a valid payment method on file.  Members are expected to keep their payment method up to date and notify CAA of changes, so services are not affected.

Valid payment methods include Visa or Mastercard branded cards (credit or debit) or enrollment in Pre-Authorized Debit. 

Members may also opt to pay their dues in monthly instalments using the CAA Monthly Payment Plan (MPP).  MPP is not a month-to-month membership plan but rather 12 installment payments on the annual membership dues.   Those opting to pay in monthly instalments are subject to an MPP Service Fee.  Members who have opted for MPP are required to make all 12 instalment payments – even if they have reached the maximums of any CAA membership benefits.  Gift memberships are not eligible to participate in the monthly payment plan. Gifts must be paid in full at the time of purchase.

In the event a payment (annual or monthly instalment) has declined your CAA membership will be temporarily suspended and you will not have access to the benefits, services or discounts associated with the membership until the payment has been received and the membership has been reinstated. If your payment has not successfully processed, CAA will reach out by e-mail to notify you that your membership is no longer active.   If you have opted for MPP and have had three (3) payments decline in a 12-month period, you will be required to pay the balance of the remaining instalments to re-activate your membership.

Renewal Statements

Renewal statements will be e-mailed to the Primary member’s e-mail address on the file.  If an e-mail address is not available a renewal statement will be mailed to the Primary member’s mailing address on file.  Renewal statements are sent 4-5 weeks prior to your upcoming renewal date.

Cancelations & Refunds

If you want to cancel your membership you may call at any time and arrange to have the membership cancel at your next renewal date.   If you have joined or renewed your membership within the past 30 days, you may cancel and you are eligible for a refund of membership dues paid less the cost of services or gifts received since joining/renewing.

Right to Refuse Service & Cancel Membership

CAA Atlantic reserves the right to refuse service or impose a surcharge, as well as to downgrade, cancel, revoke, terminate, or not renew a CAA membership, for any reason; including (but not limited to) harassment of CAA employees, misuse, or abuse of services, providing inaccurate or deliberately misleading information, and failure to comply with member responsibilities as outlined in these Terms and Conditions or in the CAA Member Code. In cases where CAA exercises the right to cancel a membership the member will be notified in writing of their expulsion.

Membership Updates

Primary members are responsible to keep CAA updated with any changes to the membership file including:

  • Payment information
  • Associate members
  • Contact information
    • E-mail addresses
    • Phone numbers
    • Mail address

To make changes you may visit atlantic.caa.ca/myaccount or by calling 1-800-561-8807.

Membership Transfer – Moving Out of Region

When a CAA Atlantic member has moved outside of the four (4) Atlantic Provinces, they must notify CAA Atlantic of their new permanent address.  The member will retain their CAA Atlantic membership until their next renewal date.  CAA Atlantic will notify the local CAA club, and they will send a renewal invoice to the member.  The member must then reach out to the new club and arrange payment to complete the transfer.  CAA Atlantic will not transfer payment information to the new club.

CAA Privacy and Consumer Email Policy

CAA Atlantic is committed to safeguarding the personal information of its members through stringent security measures.  The CAA Atlantic Privacy Policy provides a comprehensive overview of how CAA collects, uses, and shares personal information relative to the services provided. 

atlantic.caa.ca/privacy-policy  

CAA Atlantic primarily uses email to communicate with members about exclusive benefits, savings, products, and contests. As a not-for-profit member-based organization, joining CAA grants implied consent to receive emails regarding membership benefits and services. Members can unsubscribe at any time, but they will still receive essential information about membership renewals and recent transactions, and CAA Atlantic ensures that member contact information is never sold or shared.

atlantic.caa.ca/email-policy 

Changes to Benefits, Terms and Conditions

CAA reserves the right to change member benefits and membership policies.  All discounts, programs and benefits are subject to change without notice.  It is the responsibility of the member to adhere to the Terms and Conditions of CAA membership.

Membership Benefits & Services

Savings & Discounts

Individuals holding an active CAA membership are eligible to receive discounts at CAA locations and with CAA partners.  Once a membership is inactive, they will no longer have access to these savings.   For members paying by monthly installments, they will not have access to savings & discounts if a monthly payment has not been successfully processed until such time that the missed payment has been collected.

Eligible benefits and discounts at CAA locations:

  • Passport Photos
  • Tilley Products & Travel Accessories
  • Earn CAA Dollars on Gift Card purchases
  • Members receive free Maps and TripTiks for destinations in Canada and United States (also available online or by calling 1-800-561-8807).

To explore partners who provide a discounts to CAA members visit atlantic.caa.ca/rewards.

Travel Agency

CAA members are eligible for additional benefits with select travel suppliers when they book their trip with CAA Travel.   Members are eligible for discounted professional service fees when working with a CAA Travel Advisor.   To book an appointment with an advisor or to explore travel options visit atlantic.caa.ca/travel

CAA Classic and Plus Trip Accident Insurance

Benefit Overview

CAA Classic or Plus members who experience trip disruption due to vehicle accident (collision or upset) 160 km or more from home, are eligible for reimbursement of covered expenses.  The accident must cause a delay of over 24 hours and the vehicle must be disabled to the point it cannot be driven safely. Coverage applies for up to 72 hours from the time of the accident.

Reimbursement limits:

  • Classic Member – up to $300 per membership year
  • Plus Member – up to $500 per membership year

You may claim one of these two covered expense categories:

  1. Local lodging and meals while the vehicle is being repaired.
  2. Commercial transportation to your original destination or home, such as:
    • Rental car
    • Taxi
    • Bus
    • Train
    • Plane

Conditions of Coverage

Benefits apply throughout Canada and the United States.  To qualify for reimbursement, all the following must apply:

  1. Membership in good standing at the time of the accident.
  2. Accident location is 160 km or more from your residence.
  3. Trip delay exceeds 24 hours.
  4. You were driving or riding in the affected vehicle at the time.
  5. Vehicle was disabled and unsafe to operate.
  6. Benefits cover expenses within 72 hours after the accident.
  7. Accident reported to the nearest police agency.
  8. Claim includes a police or insurance report confirming the vehicle was disabled by the accident.
  9. Itemized receipts for eligible expenses are submitted with your claim — flat per diems are not covered.
  10. Lodging and meals must be purchased near the repair location.
  11. Rental vehicles must be from a local licensed rental agency.
  12. Transportation must be booked with a licensed common carrier (bus, airline, train, or taxi).
  13. Only one claim per accident; only CAA members are covered.
  14. Claim must be submitted within 60 days of the accident date.

Exclusions — What’s Not Covered

This benefit does not apply to:

  1. Delays caused mechanical or electrical failure, vandalism, theft, fire, flood, or roadside service delays.
  2. More than one room per night for lodging during the covered period.
  3. Personal expenses: phone calls, laundry, movies, entertainment, etc.
  4. Extra rental car costs (insurance, drop-off fees, mileage charges).
  5. Fuel, tolls, or costs for transport provided by friends/family.
  6. Damage, loss, or theft of personal belongings.
  7. Vehicle repair costs.

Claim Procedure

  1. File your claim within 60 days of the accident.
  2. Obtain a Trip Accident Insurance claim form from any CAA Atlantic Member Service Centre.
  3. Complete the form in full and attach:
    • Police/insurance report
    • Itemized receipts
    • Any relevant travel documentation (e.g., airline ticket and boarding pass)
  4. Submit the claim for review. Please allow 30 days for processing.

Decisions by CAA Atlantic are final and binding.  For questions or assistance, call 1-800-561-8807.

CAA Premier Trip Interruption Benefit

Overview

CAA Premier members are eligible for reimbursement of covered expenses with enhanced trip interruption coverage when traveling by automobile for interruptions due to vehicle accident (collision or upset), vehicle fire, vehicle theft or mechanical breakdown 160 km or more from home.  The interruption must cause a delay of over 24 hours, and the vehicle must be disabled to the point it cannot be driven safely. Coverage applies for up to 72 hours from the time of the accident.

Reimbursement Limits:

Trip interruption benefit will reimburse up to a combined annual maximum of $2,000 CAD per membership year.  Claim category limits are:

  1. Vehicle mechanical failure — Up to $600 CAD per year.
  2. Vehicle accident, fire, or theft — Up to $2,000 CAD per year.
  3. Vehicle Return benefit — Up to $500 CAD to transport the vehicle back to your primary residence if illness or injury prevents you from driving. Transportation must be by an accredited professional transport company.

You may claim one of these two covered expense categories for mechanical failure, accident, fire or theft:

  1. Local lodging and meals while the vehicle is being repaired.
  2. Commercial transportation to your original destination or home, such as:
    • Rental car
    • Taxi
    • Bus
    • Train
    • Plane

Conditions of Coverage

Benefits apply throughout Canada and the United States. To qualify for reimbursement all the following must apply:

  1. Premier membership in good standing at the time of the accident.
  2. Incident location is 160 km or more from your residence.
  3. Trip delay exceeds 24 hours.
  4. You were driving or riding in the affected vehicle at the time.
  5. Vehicle was disabled and unsafe to operate.
  6. Benefits cover expenses within 72 hours after the incident.
  7. In event of accident, fire or theft it was reported to the nearest police agency.
  8. Itemized receipts for eligible expenses are submitted with your claim — flat per diems are not covered.
  9. Lodging and meals must be purchased near the repair location.
  10. Rental vehicles must be from a local licensed rental agency.
  11. Transportation must be booked with a licensed common carrier (bus, airline, train, or taxi).
  12. Expenses after the vehicle is repaired and released are not covered.
  13. Only one claim per incident; only CAA members are covered.
  14. Claim must be submitted within 60 days of the incident date.
  15. If reimbursement is received from another insurance provider, CAA will not duplicate the payment.

Additional Requirements by Incident Type

Mechanical Breakdown

Vehicle must be deemed unsafe/inoperable by a licensed mechanic.

Claims must include: 

  1. Copy of repair invoice
  2. Original receipts for eligible expenses

Accident, Fire, or Car Theft

Vehicle must be unsafe/inoperable.

Claims must include: 

  1. Police report, insurance report, adjuster’s letter confirming the accident, fire or theft.
  2. Original receipts for eligible expenses
  3. Repair invoice (if applicable)
  4. For theft: include the police report showing date stolen and date recovered.

Vehicle Return Benefit

Provides reimbursement of up to $500 CAD for vehicle transport back to member’s primary residence when illness/injury prevents completion of trip.

  1. Vehicle must be operable.
  2. Proof from a licensed medical facility or practitioner is required.
  3. Transport must be by an accredited professional company.
  4. Benefit does not apply to rental vehicles where the rental agreement or original lease term is less than one year.

Exclusions – What Is Not Covered

  1. No allowance will be made if CAA roadside assistance was able to return you to your primary residence from the scene.
  2. Non-members at the time of incident.
  3. Vehicle repairs.
  4. Fuel (including rental car fuel charges).
  5. Expenses after the vehicle is repaired/released.
  6. Extra rental car costs (insurance, drop-off fees).
  7. More than one hotel room per night.
  8. Personal expenses (phone calls, laundry, entertainment).
  9. Costs from friends or relatives.
  10. Delays caused by routine maintenance or minor repairs.
  11. Tire trouble.
  12. Bridge/highway tolls.
  13. Loss, damage, or theft of personal property.
  14. Self-inflicted harm or suicide.
  15. Normal pregnancy or childbirth.
  16. Mental/nervous disorders.
  17. Alcohol or substance abuse.
  18. Incident while driven by an unlicensed driver.
  19. Liability for injuries or property damage.
  20. Illegal acts.
  21. Delays in air, coach, rail, or sea travel.
  22. Carrier-caused delays.
  23. Participation in professional sports or motor competition.
  24. War, rebellion, riots, insurrection, or military duty.
  25. Extreme weather or natural disasters (“Act of God”).

Claim Procedure

  1. File your claim within 60 days of the accident.
  2. Obtain a Trip Interruption claim form from any CAA Atlantic Member Service Centre.
  3. Complete the form in full and attach:
    • Police/insurance report
    • Itemized receipts
    • Any relevant travel documentation (e.g., airline ticket and boarding pass)
  4. Submit the claim for review. Please allow 30 days for processing.

Decisions by CAA Atlantic are final and binding.  For questions or assistance, call 1-800-561-8807.

CAA Premier Two-Day Complimentary Rental Car in Conjunction with a Tow 

If your vehicle is towed by CAA and you are left without transportation, CAA will arrange a midsize class rental car for two consecutive days at no charge through CAA’s preferred rental car provider.

Eligibility

  1. Available to Premier members once per membership year.
  2. The tow must be one of the five allowable Roadside Assistance calls.
  3. Valid only for breakdown incidents within 160 km of the Premier member’s primary residence.      For incidents further from home see CAA Premier Trip Interruption benefit.
  4. Service must be provided by CAA’s preferred rental provider and arranged through CAA.

How It Works

  1. Members have up to 48 hours from the time of the tow to request and start the two-day complimentary rental.
  2. Covers the daily rental charge.  Members are responsible for any additional rental charges, upgrades, vehicle insurance, mileage and fuel costs, and any other applicable charges, fees, or taxes.
  3. Normal rental qualifications and restrictions apply, including age requirements.
  4. A valid credit card is required to rent the vehicle.

If the Preferred Rental Agency Is Unavailable

CAA will provide a reimbursement allowance for a midsize class rental, up to a maximum of two days.

For more details, contact CAA Roadside Assistance at 1-866-773-6222.

Roadside Assistance

CAA provides roadside assistance 24 hours a day, 365 days a year. 

Classic, Plus, Plus RV, Premier or Premier RV members may access up to 5 roadside assistance or bike assist calls within their membership year. 

Everyday members may access up to 1 bike assist call within their membership year (where service is available). 

Additional assistance beyond the allotted calls or for non-covered services is available at the member's expense, charged at the retail KM rate.

Eligible Personal Use Vehicles

CAA roadside assistance benefit covers motor driven passenger, pleasure, or recreation type vehicles.   Coverage does not extend to vehicles purpose built for uses other than passenger, pleasure, or recreation or to vehicles for hire.  Vehicles must be carrying a valid license plate, registration and insurance.

4-Wheeled Vehicles: Passenger cars, vans (unless for hire or with a raised roof), pickup trucks (must be unloaded), and SUVs are eligible for service.  Non-commercial, single rear wheel vans equipped with a bed only may qualify for service without the need for RV coverage.  Vans classified as Class B (or equipped with kitchen, bathroom facilities and/or raised roof) will require RV coverage.

Dual-Wheeled Vehicles: Unloaded pickup trucks (all services except tire service), passenger or camper vans (all services except tire, towing, and winching). All services are available to RV members.

Motorcycles, Mopeds, Scooters: Service available with Plus, Plus RV, Premier, and Premier RV memberships.  This includes 2-wheel and 3-wheel motorcycles. 

Motorhomes (Class A & C), camper vans (Class B), camping trailers and pick-up trucks with a camper are eligible for service but members must have a Plus RV or Premier RV membership.

Vehicle Requirements: Vehicles must have a valid license plate, registration, and insurance. 

Commercial vehicles: Coverage does not extend to vehicles built for non-passenger uses (e.g., delivery vans, hearses) or vehicles for hire (e.g., taxis, limousines) or vehicles used for commercial or business purposes

For more information and examples visit atlantic.caa.ca/eligible-vehicles

Requesting Roadside Assistance

Member can request roadside assistance online atlantic.caa.ca/roadside , on the CAA app, or by calling 1-800-222-4357 (1-800-CAA-HELP) or *222 from a mobile device.

When requesting service you will be asked to provide your CAA card# and to answer questions to validate your membership.  You will be asked to provide the exact location of the vehicle, vehicle details (year, make, model, colour, drive type, plate#), the nature of the trouble, phone number to reach the member and tow destination.   The member must be with the vehicle at time of service to use their membership.   The driver may request to validate your membership by asking for a CAA card and government issued photo ID.

Service Prioritization: CAA reserves the right to prioritize service requests from members based on safety and operational considerations.

Roadside Assistance Services

Towing: Towing is available if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful.  Towing is provided within the allotted membership coverage in any direction from the point of disablement to the repair facility of the member’s choice.  Non-emergency calls may be scheduled for another day or time to prioritize emergency calls.

Towing Distance Coverage 

Members are covered for towing from the point of breakdown up to the distance covered by their membership level. 

Membership Level Included Towing Coverage
Classic 10 kilometers
Plus/Plus RV 160 kilometers
Premier/Premier RV 160 kilometers, eligible for 1 extended tow per membership year up to 320 kilometers

If requested towing distance is more than 100KM, CAA may suggest closer alternative repair facilities.

If distance exceeds the membership limits the member will pay for the extra distance at the contracted CAA rate.

Towing Equipment: CAA reserves the right to determine the appropriate towing equipment and procedures. Members cannot request specific equipment, such as flatbed service trucks, unless CAA deems it necessary. Some exceptions apply. CAA will always send a service vehicle appropriate to the situation. If a member insists on the use of a flatbed despite the recommendation of CAA, the member will be charged a flatbed fee for the service.

Fuel Delivery:  An emergency supply of gasoline will be delivered to the member’s disabled vehicle. CAA Classic members will be charged the fuel pump price and must pay the tow driver upon delivery. Emergency fuel is included for CAA Plus/RV and CAA Premier/RV membership levels. Coverage excludes diesel/propane. Fuel grade or brand cannot be guaranteed.  Fuel requirements beyond the emergency gasoline will necessitate a tow within the membership level’s towing distance coverage.

Flat Tire: A flat tire will be replaced with the member’s inflated and mounted spare or emergency tire. If no usable spare or emergency tire is available, the towing benefit will apply.  Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires, seasonal tire change, and a tire change on an oversized tire, or tires on some trucks/vans based on size. CAA recommends that members should drive no more than 80 km on a spare tire. 

Battery Boosting: CAA will attempt to start your car with a boost, and where available provide battery testing.  If boosting is unsuccessful the towing benefit will apply.  CAA will not install a non-CAA branded battery however in some areas, CAA batteries are available for purchase at member rates and can be installed on location.

Extrication/Winching: A vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional resources or vehicles are required, the associated costs will be at the member’s expense. CAA Plus/Plus RV and CAA Premier/Premier RV membership levels are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene.

Lockout: A CAA driver will be dispatched to gain entry to vehicle if keys are locked inside. If keys are lost, broken or the driver cannot gain entrance to the vehicle, CAA will provide reimbursement for automotive locksmith services up to $50 for Classic memberships and up to $100 for Plus/RV and Premier/RV memberships. Locksmith coverage is for the primary, starter key only and does not include a spare key or a key to gain entry into the residential door of a motorhome. Locksmith services cannot be used to replace a backup or “second set” of keys. If your vehicle cannot be made operable the towing benefit will apply.

Bike Assist: Service is based on seasonal and geographic availability and will be provided to cyclists at the nearest road/address of the breakdown location, where there is permitted vehicle access. CAA will arrange to transport the member and their bicycle, subject to towing limits based on membership type. Everyday members are eligible for 1 bike assist service per membership year up to 10 kilometers.  Service is limited to bicycles with standard pedals, chain and possibly an external electric geared motor or battery, if it can be carried on the bike carrier.

Bike Assist is available in Saint John NB, Moncton NB, Fredericton NB, and Halifax NS. 

Service Limitations

  1. For the protection of our members, services cannot be provided to an unattended vehicle. The CAA member, not a designate, must be present at the time roadside service is provided.
  2. CAA uses automation to help you place road service calls.  CAA has the right to review information submitted via automated systems and contact the member to change the information or tow destination or refuse service if any of the submitted information contravenes our Terms and Conditions. 
  3. CAA also reserves the right to limit or suspend roadside assistance services during extreme weather events, global pandemics, civil disturbances and other unforeseen large-scale disruptions.
  4. In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. CAA has set reasonable limitations and regulations in the interest of all members regarding the number of roadside assistance calls per membership year. CAA membership dues pay for all of CAA’s services. 

Service Exclusions

As a member, we’ve got your back in most situations. However, we can’t cover every situation you might find yourself in, such as:

  1. Transportation to and/or from your disabled vehicle. CAA can help make arrangements for you, at your own expense.
  2. Collision towing, where the policy of an insurance company pre-empts CAA service.
  3. The CAA membership does not cover towing out of an impound yard impound fees, storage fees, and related towing costs because of infractions of local ordinances or laws are not covered The CAA membership does not cover towing out of an impound yard.
  4. Second or additional trips on any one call. Second or additional trips include re-tows from a residence or a non-garage to a repair facility, re-tows from a repair facility to a repair facility and re-tows from a repair facility to a residence.
  5. CAA will not tow a vehicle from a garage or dealership.
  6. A CAA membership does not cover towing a vehicle in or out of storage, in or out of a garage bay, or from one location on your property to another. We will not provide service on a vehicle in storage.
  7. Extra kilometer charges.  Towing exceeding membership coverage is at the member’s expense.
  8. Abandoned vehicles
  9. Towing to a salvage yard.
  10. Transportation of vehicles or trailers from one place to another where there is no mechanical issue. This includes moving trailers from one campground to another or to a residence. Destination trailers or park model trailers are not covered under any level of CAA membership.
  11. Service to a vehicle/trailer deemed, by CAA or its contractor, as unsafe and not roadworthy, or in an advanced state of disrepair.
  12. Service to a vehicle displaying advertisements or logos, so as to appear (in the service provider's sole judgment) to be used in connection with a business for commercial use.
  13. Cost of parts, labour, and repairs.
  14. The re-installation or re-connection of a drive shaft or any other equipment that needs to be removed or disconnected for service.
  15. Damage to a locked vehicle resulting from an attempt to gain entry.
  16. Service to vehicles used in competition at races or drag races.
  17. Reimbursement of expenses incurred because of a mechanical breakdown including lost wages, alternate transportation, accommodations, etc., unless covered by Trip Interruption Benefits (premier).
  18. Charges for towing light-duty trailers may be the responsibility of the member. Trailers, including motorcycle cargo trailers, are covered only by RV memberships.
  19. Service to vehicles which have been modified or altered where alterations prohibit safe and damage free delivery of service.  This includes vehicles that have been raised, lowered or have oversized tires (winter tires are not considered a modification).
  20. Vehicles that have any additional equipment such as (but not limited to) salt spreaders, water tanks, plow blades, and dump boxes, are not covered under any membership level unless the equipment is removed.
  21. Vehicles not carrying a valid license plate, inspection, registration and insurance or otherwise not legal to drive.       
  22. Loaded vehicles are not eligible for service. We will ask you to unload your vehicle or trailer prior to providing service.
  23. Transportation of animals or livestock (except service animals).
  24. Service to vehicles other than those purpose built for passenger, pleasure, recreational use.
  25. Service to off road vehicles (all terrain vehicles, side by side, snowmobile, etc.)

Service Exclusions (continued)

  1. Service to vehicles in areas which are inaccessible or unsafe for CAA or contractors to access.  Service to a vehicle willfully driven into an area not regularly travelled, e.g. vacant lot, open fields, beaches, private or recreational roads, yards, gravel, mud or snow-filled driveways or alleys (CAA does not remove snow), construction sites, unmaintained roads, frozen bodies of water and ice roads, fire routes, or other locations that cannot be accessed safely. CAA or contractors reserve the right to assess the road and determine its accessibility.
  2. For Classic memberships, if a second service driver is required, the service will count as two service calls. This includes (but is not limited to) a safety blocker, second winch truck, help loading a vehicle, and some tows out of an underground facility. CAA Plus & Premier includes a second truck and operator for winching as a member benefit.
  3. Requests for a specific contractor; CAA will dispatch a contractor based on availability and proximity to your location.
  4. CAA roadside assistance is not available for commercial fleets used for business operations. Membership services cannot be used in conjunction with activities related to delivery services, auto auctions, mechanical garages, dealerships, used car brokers, or for individuals involved in the buying, selling, or shipping of vehicles.
  5. Motorcycles are not covered under a Classic membership. Motorcycles with or without a sidecar are covered under CAA Plus and CAA Premier coverage. Due to differences in service terms in the U.S., CAA members should expect to pay for service provided to motorcycles while travelling in the U.S. and can submit receipts to their CAA club for reimbursement. Motorcycle service is not provided between November 1st and March 15th, or if there is snow on the ground, or the temperature is below 0 degrees Celsius.
  6. Service limitations may apply when traveling in the United States. Reimbursement for service acquired in the United States should be requested through to CAA Atlantic. When in the United States, members should place their initial service call with AAA to register the incident and begin the service process.
  7. Vehicles malfunctioning due to the operation or malfunction of an alcohol breath ignition interlock will not be service by CAA.

Vehicles Not Eligible for Service

Unfortunately, CAA is unable to provide service to these types of vehicles:

  1. For-hire vehicles (taxis, limousines, Lyfts, Ubers).
  2. Vehicles that are being used as courier or delivery vehicles.
  3. Cube or cargo vans, box truck, flatbed, and similar used for commercial business.
  4. Vehicles that require a class 1, 2, 3, or 4 driver’s license.
  5. Ambulances.
  6. Hearses.
  7. Forklifts or construction equipment.
  8. Off-road vehicles, such as quads and side-by-sides.
  9. Mobility scooters.
  10. Vehicles designated as off-highway under the traffic safety act such as ATVs, dirt bikes, and pocket bikes.

Or any other vehicles deemed by CAA, CAA Atlantic or AAA as ineligible due to safety or operational considerations.

Roadside Assistance Service Quality

CAA works diligently to provide the best roadside assistance experience for members.   If you would like to pass along a compliment following your request, please contact us.  If you have a concern resulting from your roadside assistance experience, we would also like to hear from you.  In many cases our roadside assistance providers are independent businesses and not employees of CAA.   Responsibility for loss, damage or unsatisfactory workmanship remains with the service provider supplying the service.  CAA will help mediate between you, the member, and the contractor should a dispute arise.

Damage Claims

CAA Atlantic takes every precaution to ensure excellent service on more than 150,000 road service events a year. Occasionally, damage to vehicles can occur.

CAA takes damage claims seriously and will do a fair investigation of each incident.  Claims must be filed in a timely manner and should be reported within 2 business days of the date of service.  If you request a damage investigation after this period, there must be a valid reason.  CAA may ask for back up documentation to support this delay.  No damage claims will be considered if over 14 days from the service date.  Damage claim investigation requests can be submitted to damageclaims@atlantic.caa.ca.

To ensure a fair resolution please provide:

  1. Your 16-digit membership number
  2. The date of the service, and where the service call was located (city and province)
  3. A description of the damage, location and how it occurred
  4. Any supporting documentation, including photos and statements

Reimbursement

If a CAA member has paid for covered services on their own, they may submit a claim for reimbursement consideration. All claim requests are subject to coverage limits and exclusions of the membership. Reimbursement will be made at the local contracted rate.

When a CAA member has attempted to receive service through CAA, but CAA has confirmed it is not able to provide immediate roadside assistance to a member, the member may make reasonable arrangements to pay for comparable roadside service and submit to the receipt to CAA for reimbursement. 

Claim Procedure

  1. File your claim within 30 days of the event.
  2. Submit the paid receipt indicating the full cost of the service, service provider and a contact number.
  3. Provide CAA card number (16-digits).
  4. Summarize details surrounding the event.
  5. Submit the claim to:

CAA – Roadside Assistance Reimbursement

PO Box 310

Saint John NB E2L 3Y2

Please allow 30 days for processing.

Other Roadside Assistance Providers

To avoid a roadside service call being charged to your membership file, you may choose to submit towing costs incurred because of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your insurance claim. 

Similarly, you may submit towing costs to the vehicle's warrantor should they be resulting from the failure of warranty repairs.

Other Automotive Services at Extra Cost

Battery Replacement

Should you require a new battery, CAA will sell and install a new battery on the spot.  Battery replacement service is subject to specific location and weather-dependent conditions. Battery service is suspended if the weather reaches an ambient temperature of -20 degrees Celsius and below. However, CAA will be able to boost or tow your vehicle during that time. In a situation where different weather resources have a difference in temperature, CAA will make the final determination. Battery testing and boosting counts as one of the allotted roadside assistance calls during a membership year, except for when a battery is purchased from CAA at the time of service. CAA will not install a non-CAA branded battery.

Some vehicles cannot be serviced due to the location of the battery in the vehicle. If after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call.

To learn more about our battery testing and replacement service, including available locations, and warranty information please visit atlantic.caa.ca/automotive/battery-service.

Mobile Tire Change (Seasonal)

This service is available for cars, SUVs, and trucks up to 3/4-ton. To ensure a smooth and successful tire change, please keep the following in mind:

  1. You confirm that the tires you provide are appropriate and suitable for your vehicle.
  2. Appointment availability may vary, ranging from 24 hours to up to 8 weeks, depending on demand and scheduling.
  3. This service is offered exclusively to members in Fredericton, Moncton, and Saint John.  Greater Halifax Area members can access this service through Otto Mobile ottomobile.ca.
  4. Your vehicle must be parked on private property or in a space where you have permission for the service to take place.
  5. Tires must be mounted on rims, and you must provide the lug nut key (if applicable). CAA is not financially responsible for broken wheel studs.
  6. Tires must be easily accessible and located near the vehicle. Our operators are unable to retrieve tires from storage.
  7. Please ensure there is sufficient space around the vehicle for the tire change to be safely completed.
  8. While we make every effort to complete the service, we cannot guarantee success if there are unforeseen issues such as unsafe working conditions, stripped or unremovable lug nuts, or if the replacement tires do not meet safety standards for tread depth.
  9. Our operators are skilled in tire changes but may not be equipped to handle mechanical or other vehicle-related issues.
  10. Payment is required at the time of service, and our operators accept cash, debit, and major credit cards.
  11. We strive to be punctual, but delays may occur due to traffic or other roadside assistance calls. If there is a delay, the operator will contact you with updates.