​​Terms & Conditions of Membership​

CAA’s Member Code

We’re excited to have you as part of the CAA family. To keep things running smoothly and ensure everyone has a great experience, here are a few friendly reminders from our Terms and Conditions for members:  

  • One Membership Per Year: Members can only have one active CAA membership at any time.  
  • Eligible Vehicles Only: Use your roadside assistance calls for vehicles that are eligible under your membership (ie. no commercial vehicles)  
  • Respect and Professionalism: Whether you’re chatting with us online, visiting our centers, on the road, or attending our events, we ask that you communicate respectfully and professionally. We promise to always do the same for you!
  • Honesty is Key: Please don’t misrepresent situations to get products or services that aren’t covered by your membership. We value you and we value “doing the right thing.”  
  • Follow the Rules: Please don’t try to bypass the rules and policies we’ve set for our members. That’s what allows us to continue to successfully operate for the benefit of all our members.  
  • Claims: Please avoid making any false or misleading claims about our products or services. If you have concerns, reach out directly at info@atlantic.caa.ca or give us a call at 1-800-561-8807  
  • Let Us Know if You’re Leaving: We’ll be sad to see you go, but if you decide not to renew your membership, give us a call. This helps us update your account and cancel any automatic renewals.  
  • Stay Informed: Familiarize yourself with our Terms and Conditions, especially regarding eligible vehicles and the types of tows and services you’re entitled to.  If you have any questions, compliments, or concerns, we’re here to help!  

What Happens if Expectations Aren’t Met  

We hope it never comes to this, but sometimes, we must make changes to a member’s status or their membership.

  • Membership Changes: We reserve the right to downgrade your membership, not offer renewal, refuse service, impose a surcharge, or cancel your membership if you are offside of our terms and conditions.  
  • Legal Action: In rare cases, we may take legal action against those who break the law, threaten or harass our team or members, or cause injury or damage to CAA property or others’ property while on CAA premises.  

We’re here to ensure everyone has a positive experience, and we appreciate your membership and your understanding of our Terms and Conditions. If you have any questions or need assistance, don’t hesitate to reach out!  

Membership Eligibility

Those with a permanent residency in one of the four (4) Atlantic provinces (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador) are eligible to apply for membership in CAA Atlantic (CAA).  You may only hold one active membership in the club.  CAA membership is personal and only members may access the benefits, services and discounts that are included with the privilege of membership.  Members may not share their card or benefits of membership with a non-member.

Members

The Primary member is the first person that is covered by, and has control of, the membership.  Annual renewal notices will be issued in their name.  Primary members can add or remove other household members and/or make changes to level of coverage.  

Additional members in the same household may be added to a membership as Associate members at a reduced cost.   They must hold the same level of coverage as the Primary except for an RV rider.  Associate members must be a spouse or dependent residing at the same permanent residence of the Primary member.  Dependent children who are away for school but maintain their permanent residence with the Primary member will also be eligible for Associate membership.   Associate members will be issued a CAA card in their name.  However, Associate members may not make changes to the membership account.  

All covered members within a household will share a core membership number with unique identifiers for the Primary and each associate member added.  

Membership Levels

CAA offers 4 levels of membership.   These include:

  • Everyday which excludes Roadside Assistance
  • Classic
  • Plus with optional RV rider
  • Premier with optional RV rider

When a member chooses to upgrade their membership from one level to a higher level there is a 48 hour hold on the extended benefits.  These include:

Existing -> Plus

Existing ->Premier

Addition of RV rider

Members are eligible for all benefits and services included with the Everyday or Classic membership immediately upon joining/renewing.

Membership Dues

CAA memberships are issued annually and renew on the assigned renewal date.  Membership dues will be collected at time of joining and subsequently, annually just before the renewal date, or by 12 monthly payments according to your payment schedule if you have opted for the monthly payment plan.  CAA reserves the right to review and adjust memberships annually, based on costs associated with roadside assistance.  Membership dues are set by the CAA Atlantic Board of Directors and are subject to change. Membership dues will be applied to the payment method on file and the membership will renew automatically unless the Primary member has requested for the membership to be cancelled.  All memberships excluding those purchased as a gift will keep a valid payment method on file.  Members are expected to keep their payment method up to date and notify CAA of changes.

Valid payment methods include Visa or Mastercard branded cards (credit or debit) or enrollment in Pre-Authorized Debit.  

Members may also opt to pay their dues in monthly instalments using the CAA Monthly Payment Plan (MPP).  MPP is not a month-to-month membership plan but rather 12 installment payments on the annual membership dues.   Those opting to pay in monthly instalments are subject to an MPP Service Fee.  Members who have opted for MPP are required to make all 12 instalment payments – even if they have reached the maximums of any CAA membership benefits.

In the event a payment (annual or monthly instalment) has declined your CAA membership will be temporarily suspended and you will not have access to the benefits, services or discounts associated with the membership until the payment has been received and the membership has been reinstated.  If your payment has not successfully processed CAA will reach out by e-mail to notify you that your membership is no longer active.   If you have opted for MPP and have had three (3) payments decline in a 12-month period, you will be required to pay the balance of the remaining instalments to re-activate your membership.

Renewal Notices

Renewal statements will be e-mailed to the Primary member’s e-mail address on the file.  If an e-mail address in not available a renewal statement will be mailed to the Primary member’s mailing address on file.  Renewal notices are sent 4-5 weeks prior to your upcoming renewal date.

Cancelations & Refunds

If you want to cancel your membership you may call at anytime and arrange to have the membership cancel at your next renewal date.   If you have joined or renewed your membership within the past 30 days, you may cancel and you are eligible for a refund of membership dues paid less the cost of services or gifts since joining/renewing.

Right to Refuse Service & Cancel Membership

CAA Atlantic reserves the right to refuse service or impose a surcharge, as well as to downgrade, cancel, revoke, terminate, or not renew a CAA membership, for any reason; including (but not limited to) harassment of CAA staff and personnel, misuse, or abuse of services, providing inaccurate or deliberately misleading information, and failure to comply with member responsibilities as outlined in these terms and conditions or in the member oath.  In cases where CAA exercises the right to cancel a membership the member will be notified in writing of their expulsion.

Membership Updates

It is the Primary member’s responsibility to keep CAA updated with any changes to their membership file.  This includes:

  • Payment information
  • Associate members
  • Contact Information
  • E-mail addresses
  • Phone numbers
  • Mail address

To make changes you may visit atlantic.caa.ca/myaccount or by calling 1-800-561-8807 and selecting option 3.

Membership Transfer – Moving Out of Region

When a CAA Atlantic member has moved outside of the four (4) Atlantic Provinces they will notify CAA Atlantic of their new permanent address.  The member will retain their CAA Atlantic membership until their next renewal date.  CAA Atlantic will notify the local CAA club and they will send a renewal invoice to the member.  The member must then reach out to the new club and arrange payment to complete the transfer.  CAA Atlantic will not transfer payment information to the new club.

CAA Privacy and Consumer Email Policy

CAA Atlantic is committed to safeguarding the personal information of its members through stringent security measures.   The CAA Atlantic Privacy Policy provides a comprehensive overview of how CAA collects, uses, and shares personal information relative to the services provided.  

atlantic.caa.ca/privacy-policy

CAA Atlantic primarily uses email to communicate with members about exclusive benefits, savings, products, and contests. As a not-for-profit member-based organization, joining CAA grants implied consent to receive emails regarding membership benefits and services. Members can unsubscribe at any time, but they will still receive essential information about membership renewals and recent transactions, and CAA Atlantic ensures that member contact information is never sold or shared.

atlantic.caa.ca/email-policy

Changes to Benefits, Terms and Conditions

CAA reserves the right to change member benefits and membership policies.  All discounts, programs and benefits are subject to change without notice.  It is the responsibility of the member to adhere to the terms and conditions of CAA membership.  

Membership Benefits & Services

Savings & Discounts

Individuals holding an active CAA membership are eligible to receive discounts at CAA locations and with CAA partners.  Once a membership is inactive, they will no longer have access to these savings.   For members paying by monthly installments, they will not have access to savings & discounts if a monthly payment has not been successfully processed until such time that the missed payment has been collected.

Eligible benefits and discounts at CAA locations:

  • Passport Photos
  • Tilley Products
  • Travel Accessories
  • Earn CAA Dollars on Gift Card purchases

Members receive free Maps and TripTiks for destinations in Canada and United States (also available online or by calling 1-800-561-8807 option 3).

Travel Agency

CAA members are eligible for additional benefits with select travel suppliers when they book their trip with CAA Travel.   Members are eligible for discounted professional service fees when working with a CAA Travel Advisor.   To book an appointment with an advisor or to explore travel options visit atlantic.caa.ca/travel

Trip Accident Insurance

The CAA Atlantic Trip Accident Insurance benefit will pay up to a maximum of $300 to a Classic member (up to $500 to a Plus member) whose car they were driving, or riding in as a passenger, is disabled as a result of an accident involving collision or upset and occurring 160 km (100 miles) from the member’s residence and causes a delay in their trip more than 24 hours. This benefit applies up to 72 hours from the time of the accident and payment covers one of the following expenses:  

Local Lodging and Meals  

- OR –  

Commercial Transportation to Destination or Home (e.g. commercial car rental, train, bus or plane)  

Note:  

  • Trip Accident Insurance does not apply to trip interruption resulting from mechanical or electrical failure of the vehicle, delays in receiving Roadside Assistance, vandalism, car theft, fire or flood.  
  • Only one claim per accident may be submitted.  
  • No allowance will be made on behalf of any other passenger(s) who is not a member of CAA Atlantic at the time of the accident.  

CONDITIONS OF COVERAGE  

Benefits apply anywhere in Canada or the United States and are subject to the following Conditions of Coverage:  

  1. The member must be in good standing at the time of accident.  
  2. The site of the accident must be 160 kms or more (100 miles) from the member’s residence.  
  3. The member’s trip must be delayed more than 24 hours.  
  4. The member claiming reimbursement must be the driver or a passenger in the vehicle at the time of the accident.  
  5. The member’s vehicle must be disabled to the extent that it cannot be safely driven further.  
  6. Benefits are provided for a maximum 72 hours from the time of the accident.  
  7. The accident must be reported to the nearest police agency.  
  8. A copy of the police accident report or insurance report must be submitted with the claim. The report should give details of the accident as well as indicate that the vehicle was totally disabled as a result of the accident.  
  9. Itemized and receipted bills covering any expenses incurred during the eligible 72 hours must be submitted with the claim. A per diem allowance will not be issued.  
  10. Local meals and lodging must be obtained in the general vicinity of the location at which the vehicle is being repaired.  
  11. Rental vehicles must be obtained from a local bona fide vehicle rental agency located in the general vicinity of the accident.  
  12. Commercial transportation must be obtained from a common carrier (e.g. airline, train, bus, or taxi) licensed to carry passengers for hire.  
  13. Only one claim per accident may be submitted. No allowance will be made on behalf of any other passenger(s) who is not a member of CAA Atlantic at the time of the accident. Payment will be made directly to the member.  
  14. The claim for the Trip Accident Insurance benefit must be submitted to CAA Atlantic within 60 days of the accident.  

EXCLUSIONS  

  1. Trip Accident Insurance does not apply to trip interruption resulting from mechanical or electrical failure of the vehicle, delays in receiving Roadside Assistance, vandalism, car theft, fire or flood.  
  2. During the first 72 hours, any costs for overnight lodging will be limited to the cost of one room per night.  
  3. Allowances will not be made for local and/or long-distance telephone calls, laundry services, movies and other expenses of a personal nature.  
  4. Only transportation to and from the member’s destination will be covered. Local bus or taxi expenses incurred while the member’s vehicles being repaired are not covered.  
  5. Reimbursement for Commercial Car rentals covers the daily rental charges only. Extra insurance, drop off charges, and extra mileage charges are not reimbursed.  
  6. If the claim includes associate members or dependent children, any cost for commercial transportation (i.e. airline, train, or bus) will be limited to the cost of one adult ticket, or up to a total of $300 Classic ($500 Plus). If submitting a claim for an airline ticket, please provide a copy of the ticket and the boarding pass.  
  7. Taxi fare to or from the airport or train depot will be paid in addition to the cost of one adult ticket, not to exceed maximum reimbursement of $300 Classic ($500 Plus).  
  8. Cost of fuel expenses including fuel purchased as per rental car agreement.  
  9. Bridge and highway tolls.  
  10. Transportation or lodging costs provided through friends or relatives of the CAA member.  
  11. Personal property that is damaged, destroyed or stolen.  
  12. Cost of repairs to the vehicle.  

CLAIM PROCEDURE  

  1. The claim for the Trip Accident Insurance benefit must be submitted to CAA Atlantic within 60 days of the accident.  
  2. Claim forms are available at all Member Service Centres in CAA Atlantic.  
  3. Members should ensure that all information is provided on the claim form, attaching all required and supporting documentation.  
  4. The decision of CAA Atlantic is final and binding on all claims.  

For Further Information Call 1-800-561-8807 (option 3)

CAA Premier Trip Interruption Benefit

CAA Premier members will have a higher level of coverage when traveling by auto more than 160 km away from home (Covered Travel). If the member’s trip is interrupted and the vehicle is not drivable as a result of an automobile accident, mechanical breakdown, fire, or car theft the member can be reimbursed for eligible expenses that were incurred within the first 72 hours after the incident. If the member is unable to complete their trip as a result of an unexpected illness or injury, the member can be reimbursed to have their vehicle returned to their primary residence. Conditions apply to all situations above. Please review details in the “Conditions of Service” section below.  

  1. The combined annual limit payable when auto breakdown is a result of Mechanical Failure is up to a maximum of $600 Canadian.  
  2. The combined annual limit payable when auto breakdown is a result of Accident, Fire or Car Theft is up to a maximum of $2,000 Canadian.  
  3. The Vehicle Return benefit will reimburse eligible members up to a maximum of $500 Canadian for transportation of the vehicle back to the Premier member’s primary residence when an unexpected illness or injury prevents the completion of the covered travel. An accredited professional transport company must provide transportation of vehicle.  

CONDITIONS OF SERVICE  

Benefits apply anywhere in Canada or the United States and are subject to the following Conditions of Service:  

  1. The Premier member must in good standing at the time of incident.  
  2. Only one claim may be submitted per vehicle per incident.  
  3. The site of the incident must be 160 kms or more from the member’s residence. (No allowance will be made if CAA was able to return the Premier member to their primary residence.)  
  4. Only eligible expenses with original receipts for the first 72 hours from the time of the incident will be reimbursed. A per diem allowance will not be issued. Eligible expenses include accommodations and meals while waiting for the vehicle to be repaired OR substitute transportation to continue the trip (e.g. rental car). Photocopies of receipts are not acceptable.  
  5. This benefit does not cover expenses after the vehicle is repaired and released to the member.  
  6. The member claiming reimbursement must be the driver or a passenger in the vehicle at the time of the incident.  
  7. No allowance will be made on behalf of any adult passenger who was not a Premier member of CAA Atlantic at the time of the incident.  
  8. Claims must be filed within 60 days of the incident.  
  9. If the claimant has applied for and received reimbursement and/or compensation for this incident claim with another provider, CAA will not provide additional or duplicate compensation.  
  10. Trip Interruption as a Result of a Mechanical Breakdown:  
  • To be eligible for claims the member’s vehicle must have been deemed unsafe and/or inoperable. Proof of same condition must be provided by a licensed mechanical technician. member must present a photocopy of the invoice from the garage that repaired the member’s vehicle and original receipts of all eligible expenses.  
  1. Trip Interruption as a Result of an Accident, Fire or Car Theft:  
  • To be eligible for a claim the member’s vehicle must have been deemed unsafe and/or inoperable and the incident must delay the member’s trip. Proof of same condition must be provided by police, insurance adjustor and/or qualified mechanical technician. The member must obtain a photocopy of the police report or letter from insurance adjustor describing the incident. Original receipts for all eligible expenses to support claim must be submitted. A photocopy of the repair invoice is required (if applicable).  
  • Regarding car theft, to be eligible for claims the member must present a photocopy of the police report indicating details regarding the theft of the member’s vehicle (i.e. date vehicle was reported stolen and recovered) and original receipts for eligible expenses.  
  1. Vehicle Return:  
  • The vehicle return benefit will reimburse eligible member up to $500 for transportation of the vehicle back to the Premier member’s primary residence when an unexpected illness or injury prevents the completion of the covered travel (160 km or more away from home).  
  • To be eligible for claims, the member must provide proof from a licensed medical facility or practitioner confirming the illness/injury and the member’s inability to operate their motor vehicle.  
  • The vehicle must be operable in order to claim the Vehicle Return benefit.  
  • Vehicle Return transportation must be provided by an accredited professional transport company. Member must arrange service and present original receipts for reimbursement.  
  • Vehicle Return benefits will not be payable if the vehicle is a rental vehicle or a vehicle with an original lease term of less than one year OR if the transportation of the vehicle could have been performed by a covered person or by a traveling companion of a covered person.  

WHAT IS NOT COVERED?

Benefits are not payable for travel that does not meet the definition of Covered Travel (traveling by auto more than 160 km from home), and for any loss, injury, illness, delays and/or expenses due to:  

  1. Eligible expenses will not be paid if CAA was able to get the Premier member from the scene of the incident to their primary residence.  
  2. No allowance will be made on behalf of any person who was not a Premier member at the time of the incident.  
  3. Cost of repairs to the vehicle.  
  4. Cost of fuel expenses including fuel purchased as per rental car agreement.  
  5. Any expenses that were incurred after the vehicle is repaired and released to the member.  
  6. Reimbursement for rental car covers the daily rental charges only. Extra insurance and drop off charges are not reimbursed.  
  7. Costs for overnight lodging will be limited to the cost of one room per night.  
  8. Allowances will not be made for local and/or long-distance telephone calls, laundry services, movies and other expenses of a personal nature.  
  9. Transportation or lodging costs provided through friends or relatives of the CAA member. A per diem allowance will not be issued.  
  10. Cost of meals, accommodations and substitute transportation resulting from delays caused by routine maintenance or minor repairs to the vehicle.  
  11. Tire trouble.  
  12. Bridge and highway tolls.  
  13. Personal property that is damaged, destroyed or stolen.  
  14. Intentionally self-inflicted harm, including suicide.  
  15. Normal pregnancy or childbirth.  
  16. Mental or nervous health disorders.  
  17. Alcohol or substance abuse, or related illnesses.  
  18. An incident occurring when the vehicle is being driven by an unlicensed driver.  
  19. Any liability for injuries or property damage.  
  20. The commission or attempted commission of an illegal act.  
  21. Delays when traveling by air, coach, rail and/or sea.  
  22. Carrier-caused delays.  
  23. Participation in professional athletic events or motor competition (including training).  
  24. War (whether declared or undeclared) acts of war, military duty, or hostilities of any kind (for example, invasion, rebellion, riots, or insurrection).  
  25. Extreme weather conditions like snow and ice storms, floods, etc. (i.e. act of God).

CLAIM PROCEDURE  

To claim for reimbursement, send all original receipts and supporting documentation to:  

CAA Atlantic

PO Box 310  

Saint John, NB E2L 3Y2  

Please allow 30 days for processing. Include a daytime telephone number where we can contact you with questions. For Further information call 1-800-561-8807 option 3.

Roadside Assistance

CAA provides roadside assistance 24 hours a day, 365 days a year.

Classic, Plus, Plus RV, Premier or Premier RV members may access up to 5 roadside assistance or bike assist calls within their membership year.  

Everyday members may access up to 1 bike assist call within their membership year.    

Additional assistance beyond the allotted calls or for non-covered services is available at the member's expense, charged at the retail KM rate of the contracted partner.  

Eligible Personal Use Vehicles

CAA roadside assistance benefit covers 4-wheel motor driven passenger, pleasure, or recreation type vehicles.   Coverage does not extend to vehicles purpose built for uses other than passenger, pleasure, or recreation or to vehicles for hire.  Vehicles must be carrying a valid license plate, registration and insurance.

4-Wheeled Vehicles: Passenger cars, vans (unless for hire), pickup trucks (unloaded), SUVs.

Dual-Wheeled Vehicles: Unloaded pickup trucks (all services except tire service), passenger or camper vans (all services except tire, towing, and winching). All services are available to RV members.

Motorcycles, Mopeds, Scooters: Service available with Plus, Plus RV, Premier, and Premier RV memberships.  This includes 2-wheel and 3-wheel motorcycles.  

Motorhomes, camping trailers and pick-up trucks with a camper are eligible for service for members carrying a Plus RV or Premier RV membership.

Vehicle Requirements: Vehicles must carry a valid license plate, registration, and insurance. Coverage does not extend to vehicles built for non-passenger uses (e.g., delivery vans, hearses) or vehicles for hire (e.g., taxis, limousines).

For more information and examples visit atlantic.caa.ca/eligible-vehicles

Requesting Roadside Assistance

Member can request roadside assistance 24 hours a day 7 days a week online at atlantic.caa.ca/roadside, on the CAA app, or by calling 1-800-222-4357 (1-800-CAA-HELP).

When requesting service you will be asked to provide your CAA card# and to answer questions to validate your membership.  You will be asked to provide the exact location of the vehicle, vehicle details (year, make, model, colour, drive type, plate#), the nature of the trouble, phone number to reach the member and when appropriate tow destination.   The member must be with the vehicle at time of service to use their membership.   The driver may ask for CAA card and government issued photo ID.

Service Prioritization: CAA reserves the right to prioritize service requests from members based on safety considerations.

Roadside Assistance Services

Towing: Towing is available if attempts to make a vehicle safely operable at the roadside/location have been unsuccessful.  Towing is provided within the allotted membership coverage in any direction from the point of disablement to the repair facility of the member’s choice.  Non-emergency calls may be scheduled for another day or time to prioritize emergency calls.

Towing Distance Coverage  

Members are entitled to free towing, calculated from the point of breakdown up to the distance covered by their membership level.  

Membership Level 

Included Towing Coverage 

Classic 

10 kilometers 

Plus/Plus RV 

160 kilometers 

Premier/Premier RV 

160 kilometers, eligible for 1 extended tow per membership year up to 320 kilometers 

If mileage exceeds the membership limits the member will pay for the extra mileage at the retail KM rate of the contracted partner.

Towing Equipment: CAA reserves the right to determine the appropriate towing equipment and procedures. Members cannot request specific equipment, such as flatbed service trucks, unless necessary. Some exceptions apply. CAA will always send a service vehicle appropriate to the situation, according to the AAA towing manual. If a member insists on the use of a flatbed despite the recommendation of CAA, the member will be charged a flatbed fee for the service.

Fuel Delivery: An emergency supply of gasoline will be delivered to the member’s disabled vehicle. CAA Classic members will be charged the fuel pump price and must pay the tow driver upon delivery. Emergency fuel is included for CAA Plus/RV and CAA Premier/RV membership levels. Coverage excludes diesel/propane. Fuel grade or brand cannot be guaranteed.  Fuel requirements other than gasoline will necessitate a tow within the membership level’s towing distance coverage.

Flat Tire: A flat tire will be replaced with the member’s inflated and mounted spare or emergency tire. If no usable spare or emergency tire is available, the towing benefit will apply.  Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires, seasonal tire change, and a tire change on an oversized tire, or tires on some trucks/vans based on size. Members should drive no more than 80 km on a spare tire if possible. A spare tire isn't meant to completely replace a tire, rather, its purpose is to tide you over until you can properly replace it.  

Battery Boosting: CAA will attempt to start your car with a boost and where available provide battery testing.  If boosting is unsuccessful the towing benefit will apply.  CAA will not install a non-CAA branded battery.

Extrication/Winching: A vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at the member’s expense. Only Plus/Plus RV and Premier/Premier RV membership levels are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene.

Lockout: A CAA driver will be dispatched to gain entry to vehicle if keys are locked inside. If keys are lost, broken or the driver cannot gain entrance to the vehicle, CAA will provide reimbursement for automotive locksmith services up to $50 for Classic memberships and up to $100 for Plus/RV and Premier/RV memberships. Locksmith coverage is for the primary, starter key only and does not include a spare key or a key to gain entry into the residential door of a motorhome. Locksmith services cannot be used to replace a backup or “second set” of keys. If your vehicle cannot be made operable the towing benefit will apply.

Bike Assist Service is based on seasonal availability and will be provided to cyclists at the nearest road/address of the breakdown location, where there is permitted vehicle access. CAA will arrange to transport the member and their bicycle, subject to towing limits based on membership type. Everyday members are eligible for 1 bike assist service per membership year of up to 10 kilometers.  Service is limited to bicycles with standard pedals, chain and possibly an external electric geared motor.

Bike Assist is available in Saint John NB, Moncton NB, Fredericton NB, and Halifax NS.  

Service Limitations

For the protection of our members, services cannot be provided to an unattended vehicle. The CAA member, not a designate, must be present at the time roadside service is provided.

CAA uses automation to help you place road service calls.  CAA has the right to review information submitted via automated systems and contact the member to change the information or tow destination or refuse service if any of the submitted information contravenes our Terms and Conditions.  

CAA also reserves the right to limit or suspend roadside assistance services during extreme weather events, global pandemics, civil disturbances and other unforeseen large scale disruptions.

In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. CAA has set reasonable limitations and regulations in the interest of all members regarding the number of roadside assistance calls per membership year. CAA membership dues pay for all of CAA’s services.  

Service Exclusions

As a member, we’ve got your back in most situations. However, we can’t cover every situation you might find yourself in, such as:

  1. Transportation to and/or from your disabled vehicle. CAA can help make arrangements for you, at your own expense.
  2. Collision towing, where the policy of an insurance company owned by a provincial Crown Corporation operating exclusively within a province, pre-empts CAA service.
  3. Impound and storage fees due and related towing costs because of infractions of local ordinances or laws. The CAA membership does not cover towing out of an impound yard.
  4. Second or additional trips by a service person on any one call. Second or additional trips include re-tows from a residence or a non-garage to a repair facility, re-tows from a repair facility to a repair facility and re-tows from a repair facility to a residence. CAA will not tow a repaired vehicle from a garage.
  5. A CAA membership does not cover towing a vehicle in or out of storage, in or out of a garage bay, or from one location on your property to another. We will also not provide other services on a vehicle in storage.
  6. Extra kilometer charges.  Towing exceeding membership coverage is at the member’s expense.
  7. Towing from a vehicle dealership.
  8. Abandoned vehicles
  9. Towing to a salvage yard.  
  10. Transportation of vehicles or trailers from one place to another where there is no mechanical issue. This includes moving trailers from one campground to another or to a residence. Destination trailers or park model trailers are not covered under any level of CAA membership.
  11. Service on a vehicle with a dealer’s plate/permit, a farm plate/permit, or a service plate/permit.
  12. Service to a vehicle/trailer deemed, by the service provider, as unsafe and not roadworthy, or in an advanced state of disrepair.
  13. Service to a vehicle displaying advertisements or logos, so as to appear (in the service provider's sole judgment) to be used in connection with a business.
  14. Cost of parts, labour, and repairs.
  15. The re-installation or re-connection of a drive shaft or any other equipment that needs to be removed or disconnected for service.
  16. Damage to a locked vehicle resulting from an attempt to gain entry.
  17. Service to vehicles used in competition at races or drag races.
  18. Reimbursement of expenses incurred because of a mechanical breakdown including lost wages, alternate transportation, accommodations, etc.  Unless covered by Trip Interruption Benefits (premier)
  19. Vehicles that have been raised, lowered or have oversized tires are not covered under any membership (winter tires are not considered a modification).
  20. Vehicles that have additional equipment such as (but not limited to) salt spreaders, water tanks, plow blades, and dump boxes, are not covered under any membership level unless the equipment is removed.
  21. Charges for towing light-duty trailers may be the responsibility of the member. Trailers, including motorcycle cargo trailers, are covered only by RV memberships.
  22. Service to vehicles which have been altered where alterations prohibit safe and damage free delivery of service.
  23. Vehicles that do not carry a license plate, lack a valid inspection, are unlicensed, uninsured, or otherwise not legal to drive.
  24. Loaded vehicles are not eligible for service. We may ask you to unload your vehicle or trailer prior to providing service.
  25. Transportation of animals or livestock (except service animals).
  26. Service to vehicles other than those purpose built for passenger, pleasure, recreational use.
  27. Service to off road vehicles (all terrain vehicles, side by side, snowmobile, etc.)
  28. Service to vehicles in areas which are inaccessible or unsafe for CAA personnel or contractors to access.   Service to a vehicle willfully driven into an area not regularly travelled, e.g. vacant lot, open fields, beaches, private or recreational roads, yards, gravel, mud or snow-filled driveways or alleys (CAA service personnel will not shovel snow), construction sites, unmaintained roads, frozen bodies of water and ice roads, fire routes, or other locations that cannot be accessed safely. CAA service personnel reserve the right to assess the road and determine its accessibility.
  29. For Classic memberships, if a second service driver is required, the service will count as two service calls. This includes (but is not limited to) a safety blocker, second winch truck, help loading a vehicle, and some tows out of an underground facility.  CAA Plus & Premier includes a second truck and operator for winching as a member benefit.  
  30. Requests for a specific contractor; CAA will dispatch a contractor based on availability and proximity to your location.
  31. CAA roadside assistance is not available for commercial fleets used for business operations. Membership services cannot be used in conjunction with activities related to delivery services, auto auctions, mechanical garages, dealerships, used car brokers, or for individuals involved in the buying, selling, or shipping of vehicles.
  32. Motorcycles are not covered under a Classic membership. Motorcycles with or without a sidecar are covered under CAA Plus and Premier coverage. However, due to differences in service terms in the U.S., CAA members should expect to pay for service provided to motorcycles while travelling in the U.S. and can submit original receipts to their Club for reimbursement. Motorcycle service is not provided between November 1st and March 15th, or if there is snow on the ground or the temperature is below 0 degrees C.
  33. Service limitations may apply when traveling in the United States. Service acquired in the United States may be paid for and consideration for reimbursement can be sought from CAA Atlantic. In the United States, the initial call must be placed with AAA in order to register the incident and begin the service process.
  34. If a member requests a tow further than 100 kilometres away from their place of residence, CAA Atlantic reserves the right to review the call and contact you to advise of your options, including selecting a closer garage.
  35. CAA will not provide towing services for vehicles with a malfunctioning breath alcohol ignition interlock device. However, if the vehicle is mechanically disabled due to an unrelated interlock issue, CAA will provide service as usual.

Vehicles Not Eligible for Service

Unfortunately, CAA is unable to provide service to these types of vehicles:

  1. For-hire vehicles (taxis, limousines, Lyfts, Ubers).
  2. Vehicles that are being used as courier or delivery vehicles.
  3. Cube or cargo vans, box truck, flatbed, and similar used for commercial business.
  4. Vehicles that require a class 1, 2, 3, or 4 driver’s license.
  5. Ambulances.
  6. Hearses.
  7. Forklifts or construction equipment.
  8. Off-road vehicles, such as quads and side-by-sides.
  9. Mobility scooters.
  10. Vehicles designated as off-highway under the traffic safety act such as ATVs, dirt bikes, and pocket bikes.
  11. Or any other vehicles deemed by CAA, CAA Atlantic or AAA as ineligible.

For more information, please visit atlantic.caa.ca/eligible-vehicles
 

Roadside Assistance Service Quality

CAA works diligently to provide the best roadside assistance experience for members.   If you would like to pass along a compliment following your request, please contact us.   If you have a concern resulting from your roadside assistance experience, we would like to hear from you.  In many cases our roadside assistance providers are independent businesses and not employees of CAA.   Responsibility for loss, damage or unsatisfactory workmanship remains with the service provider supplying the service.  CAA will help mediate between you, the member, and the contractor should a dispute arise.

Damage Claims

CAA Atlantic takes every precaution to ensure excellent service on more than 100,000 road service events a year. Occasionally, damage can occur.

CAA Atlantic takes damage claims seriously and will do a fair investigation of each incident.  Damage claims must be filed in a timely manner and should be reported within 2 business days of the date of service.  If you request a damage investigation after this period, there must be a valid reason.  CAA may ask for back up documentation to support this delay.  No damage claims will be considered if over 14 days (not business days) from the service date.

Please supply us with the following information to ensure a fair resolution:

  • Your 16-digit membership number
  • The date of the service, and where the service call was located (city and province)
  • A description of the damage, location and how it occurred
  • Any supporting documentation, including photos and statements

Damage claim investigation requests can be submitted to damageclaims@atlantic.caa.ca

Reimbursement

If a CAA member has paid for covered services on their own, they may submit their original receipt for reimbursement consideration.   All reimbursement requests are subject to coverage limits and exclusions of the membership.  Reimbursement will be made at the local contracted rate.

If a CAA member has attempted to receive service through CAA but CAA has confirmed it is not able to provide immediate roadside assistance to a member, the member may make reasonable arrangements to pay for comparable roadside services and submit to the original receipt to CAA for reimbursement.  

CAA will evaluate reimbursement claims once the original paid invoice (which must include the amount paid, the amount of any applicable taxes, the business name and logo/mark, and the member’s name), CAA membership number and details surrounding the event has been received from the member.  

Reimbursement claims must be submitted to CAA within 30 days from the date that the roadside assistance was made.  Reimbursement claims may be submitted to a CAA Atlantic retail location or by mail:

CAA – Roadside Assistance Reimbursement Department

PO Box 310

Saint John  NB   E2L 3Y2

Other Roadside Assistance Providers

To avoid a roadside service call being charged to your membership file, you may choose to submit towing costs incurred because of a motor vehicle accident, including collision, fire or theft, to your insurance company as part of your insurance claim.  

Similarly, you may submit towing costs to the vehicle's warrantor should they be resulting from the failure of warranty repairs.

If you used CAA for these services and you would like to submit them as a part of your warranty or insurance claim, contact us to submit these charges to your provider and have your CAA call returned to your membership file.

Other Automotive Services at Extra Cost:

Battery Replacement

Should you require a new battery, CAA will sell and install a new battery on the spot.   Battery replacement service is subject to specific location and weather-dependent conditions. Battery service is suspended if the weather reaches an ambient temperature of -20 degrees Celsius and below. However, CAA will be able to boost or tow your vehicle during that time. In a situation where different weather resources have a difference in temperature, CAA will make the final determination. Battery testing and boosting counts as one of the allotted roadside assistance calls during a membership year, except for when a battery is purchased from CAA at the time of service. CAA will not install a non-CAA branded battery.

Some vehicles cannot be serviced due to the location of the battery in the vehicle. If after inspection, the service call does not involve a battery service and results in a towing service, the service will count as a second service call.

To learn more about at-home battery testing, including available locations, and warranty information please visit atlantic.caa.ca/automotive/battery-service.

Mobile Tire Change (Seasonal)

This service is available for cars, SUVs, and trucks up to 3/4-ton. To ensure a smooth and successful tire change, please keep the following in mind:

  1. You confirm that the tires you provide are appropriate and suitable for your vehicle.
  2. Appointment availability may vary, ranging from 24 hours to up to 8 weeks, depending on demand and scheduling.
  3. This service is offered exclusively to members in Fredericton, Moncton, and Saint John.  Greater Halifax Area members can access this service through Otto Mobile ottomobile.ca.
  4. Your vehicle must be parked on private property or in a space where you have permission for the service to take place.
  5. Tires must be mounted on rims, and you must provide the lug nut key (if applicable). CAA is not financially responsible for broken wheel studs.
  6. Tires must be easily accessible and located near the vehicle. Our operators are unable to retrieve tires from storage.
  7. Please ensure there is sufficient space around the vehicle for the tire change to be safely completed.
  8. While we make every effort to complete the service, we cannot guarantee success if there are unforeseen issues such as unsafe working conditions, stripped or unremovable lug nuts, or if the replacement tires do not meet safety standards for tread depth.
  9. Our operators are skilled in tire changes but may not be equipped to handle mechanical or other vehicle-related issues.
  10. Payment is required at the time of service, and our operators accept cash, debit, and major credit cards.

We strive to be punctual, but delays may occur due to traffic or other roadside assistance calls. If there is a delay, the operator will contact you with updates.