Roadside and Bike Assistance

1. Pull over. Get as far onto the right shoulder as you can while staying on level ground. 
2. Make sure drivers can see you. Turn on your hazard lights and put out safety cones if you have them. 
3. Stay with your vehicle. If you must get out, stay off the road and remain on the passenger side of your vehicle. Never stand behind or in front of your vehicle.

When you’re safe, visible, and back in your vehicle, call 1-800-222-4357 or request help online. 

1. Describe the problem. Be as clear as possible. Is it a flat tire? An unusual noise? A wobble? The more you share, the better prepared the technician will be.
2. Give a number you can be reached at. Yours or a passenger’s.
3. Describe your location. Take note of landmarks that can help a CAA technician find you.

The more details you can provide the better. This will help our technician provide the best service possible

Stay with your vehicle. It’s best to stay inside with the doors locked. For your safety, avoid idling for too long with the windows closed. 

It depends on your location. You may need to wait a little longer if you’re in a rural area, but you should be given an estimated time of arrival (ETA).

While you’re waiting, get familiar with your CAA membership level coverage and service billing options. Tip: Get a receipt if you need to pay for any services. 

When the CAA technician arrives, please stay as calm as possible and answer any questions they ask.

Many Canadians are making a shift towards a greener lifestyle and using their bicycle as their main mode of transportation. Bike Assist is extra peace of mind for CAA members who drive and cycle, and perfect for non-drivers who are interested in a membership.

You can expect the same great service you’ve come to trust with Roadside Assistance. We strive to arrive as soon as possible, and will always give you an ETA.

Bike Assist is currently available in Halifax, Saint John, Moncton and Fredericton. As demand increases, we plan to expand to other regions of Atlantic Canada soon. 

A membership includes roadside assistance services for all kinds of bicycles. If they can’t fix it on the spot, they’ll take you and your bicycle wherever you need to go.*

No, since the ownership of the bicycle cannot be verified.

Yes, but only if a parent/guardian is with the child.

Yes, if they’re conventional bicycles with standard pedals and chain and mounted with an external electric geared motor. Motorcycles, electric scooters, and mopeds are covered under Plus® and Premier® memberships only.

We’ll attempt to transport it if possible. If we’re unable to tow the trailer safely and securely, members may need to make other towing arrangements at their own expense.