Tow Reimbursement

Reimbursement

If a CAA member has paid for covered services on their own, they may submit their original receipt for reimbursement consideration.   All reimbursement requests are subject to coverage limits and exclusions of the membership.  Reimbursement will be made at the local contracted rate.

If a CAA member has attempted to receive service through CAA but CAA has confirmed it is not able to provide immediate roadside assistance to a member, the member may make reasonable arrangements to pay for comparable roadside services and submit to the original receipt to CAA for reimbursement.  

CAA will evaluate reimbursement claims once the original paid invoice (which must include the amount paid, the amount of any applicable taxes, the business name and logo/mark, and the member’s name), CAA membership number and details surrounding the event has been received from the member.  

Reimbursement claims must be submitted to CAA within 30 days from the date that the roadside assistance was made.