Membership Dues
CAA memberships are issued annually and renew on the assigned renewal date. Membership dues will be collected at time of joining and subsequently, annually just before the renewal date, or by 12 monthly payments according to your payment schedule if you have opted for the monthly payment plan. CAA reserves the right to review and adjust Memberships annually, based on costs associated with roadside assistance. Membership dues are set by the CAA Atlantic Board of Directors and are subject to change. Membership dues will be applied to the payment method on file and the membership will renew automatically unless the Primary member has requested for the membership to be cancelled. All memberships excluding those purchased as a gift will keep a valid payment method on file. Members are expected to keep their payment method up to date and notify CAA of changes. Valid payment methods include Visa or Mastercard branded cards (credit or debit) or enrollment in Pre-Authorized Debit.
Members may also opt to pay their dues in monthly instalments using the CAA Monthly Payment Plan (MPP). MPP is not a month-to-month membership plan but rather 12 installment payments on the annual membership dues. Those opting to pay in monthly instalments are subject to an MPP Service Fee. Members who have opted for MPP are required to make all 12 instalment payments – even if they have reached the maximums of any CAA membership benefits.
In the event a payment (annual or monthly instalment) has declined your CAA membership will be temporarily suspended and you will not have access to the benefits, services or discounts associated with the membership until the payment has been received and the membership has been reinstated. If your payment has not successfully processed CAA will reach out by e-mail to notify you that your membership is no longer active. If you have opted for MPP and have had three (3) payments decline in a 12 month period you will be required to pay the balance of the remaining instalments to re-activate your membership.
Renewal Notices
Renewal statements will be e-mailed to the Primary member’s e-mail address on the file. If an e-mail address in not available a renewal statement will be mailed to the Primary member’s mailing address on file. Renewal notices are sent 4-5 weeks prior to your upcoming renewal date.
Cancelations & Refunds
If you want to cancel your membership you may call at anytime and arrange to have the membership cancel at your next renewal date. If you have joined or renewed your membership within the past 30 days, you may cancel and you are eligible for a refund of membership dues paid less the cost of services or gifts since joining/renewing.
Right to Refuse Service & Cancel Membership
CAA Atlantic reserves the right to refuse service or impose a surcharge, as well as to downgrade, cancel, revoke, terminate, or not renew a CAA membership, for any reason; including (but not limited to) harassment of CAA staff and personnel, misuse, or abuse of services, providing inaccurate or deliberately misleading information, and failure to comply with member responsibilities as outlined in these terms and conditions or in the member oath. In cases where CAA exercises the right to cancel a membership the member will be notified in writing of their expulsion.