CAA's Member Code
We’re excited to have you as part of the CAA family. To keep things running smoothly and ensure everyone has a great experience, here are a few friendly reminders from our Terms and Conditions for members:
- One Membership Per Year: Members can only have one active CAA membership at any time.
- Eligible Vehicles Only: Use your roadside assistance calls for vehicles that are eligible under your membership (ie. no commercial vehicles)
- Respect and Professionalism: Whether you’re chatting with us online, visiting our centers, on the road, or attending our events, we ask that you communicate respectfully and professionally. We promise to always do the same for you!
- Honesty is Key: Please don’t misrepresent situations to get products or services that aren’t covered by your membership. We value you and we value “doing the right thing.”
- Follow the Rules: Please don’t try to bypass the rules and policies we’ve set for our members. That’s what allows us to continue to successfully operate for the benefit of all our members.
- Claims: Please avoid making any false or misleading claims about our products or services. If you have concerns, reach out directly at info@atlantic.caa.ca or give us a call at 1-800-561-8807
- Let Us Know if You’re Leaving: We’ll be sad to see you go, but if you decide not to renew your membership, give us a call. This helps us update your account and cancel any automatic renewals.
- Stay Informed: Familiarize yourself with our Terms and Conditions, especially regarding eligible vehicles and the types of tows and services you’re entitled to. If you have any questions, compliments, or concerns, we’re here to help!
What Happens if Expectations Aren’t Met
We hope it never comes to this, but sometimes, we must make changes to a member’s status or their membership.
- Membership Changes: We reserve the right to downgrade your membership, not offer renewal, refuse service, impose a surcharge, or cancel your membership if you are offside of our terms and conditions.
- Legal Action: In rare cases, we may take legal action against those who break the law, threaten or harass our team or members, or cause injury or damage to CAA property or others’ property while on CAA premises.
We’re here to ensure everyone has a positive experience, and we appreciate your membership and your understanding of our Terms and Conditions. If you have any questions or need assistance, don’t hesitate to reach out!