Canada Post service disruption may delay mail., including bills, letters, and policy documents. To ensure a seamless experience, we recommend accessing your CAA Insurance documents online. To create an account and set your preferences to paperless click here. If you purchased your policy through a CAA Insurance broker partner, please contact your broker directly for access to your documents. This is also a great time to update your account to receive e-bills, please click here to access your CAA membership account.