A close-up image of various banknotes and coins from different currencies. The money is scattered on a flat surface, with some bills overlapping and coins stacked in small piles. The background is blurred, showing colorful, out-of-focus financial data.

Order foreign currency with ease and save

You simply “Click and Collect” to order the currency you need before travelling and it’s cheaper than using a bank.

Order foreign currency with ease and save with our new partnership with the International Currency Exchange (ICE). You simply “Click and Collect” to order the currency you need and it’s cheaper than using a bank.

 

Here's what you need to know

  • This service is for CAA Members and CAA travel clients
  • Exchange rates are better than the banks (set at a 0.2% discount from the lowest rate at Canadian banks the day of order
  • No service fees
  • Orders must be booked online
  • When members reserve an order online, they also reserve the exchange rate
  • Pay with e-transfer
  • Pick up at CAA Halifax and Dartmouth branches (minimum $250CAD/maximum $2,500CAD)
  • Available currencies will be listed daily in the rates section. It's possible to be contacted when a non-available currency becomes available
  • To get the best rate, members and travel clients must order their currency of choice online using the “Click & Collect”

Halifax - Order Currency

Dartmouth - Order Currency

Ordering

  • Customers select the (1) location, (2) currency and (3) amount.
  • Orders are rounded up to the nearest denomination of paper money, and no coins are provided. 
  • Special requests can be made at the end of the process. ICE will make every effort to accommodate any special requests, but it cannot guarantee it can fulfill any special request.
  • ICE cannot provide every currency that may exist and be used in every country. The availability of certain currencies is subject to market restrictions and availability and can change without notice before or during the process.
  • ICE processes the order to be sent to the pick-up location two days before.
  • If an order is delayed or cannot be fulfilled, the ICE Call Centre will contact the customer by phone or email to advise of the situation and attempt to resolve any concerns to complete the order or discuss an alternate solution.
  • All sales are final once fulfilled, meaning there will be no refunds or exchanges once the member receives the currency requested in the order.
  • Once ordered, a confirmation email will be sent to the client.

Shipment & Delivery

  • ICE will send orders twice a week to Halifax.  However, ICE reserves the right to change the schedule to accommodate demand fluctuations.
  • We recommend that members open their envelopes at another location than at CAA to speed up the process, eliminate FX-related issues by CAA employees and secure the process. ICE is responsible for any problems with the content; in such a case, a 1-800 number is on the front of the envelope and the receipt.
  • The confirmation email will contain a confirmation order number, which the member/travel client must provide to collect their currency.
  • Sealed order envelopes have a sticker on the back with the order number, customer name, location, currency and amount, and CAD amount.
  • CAA validates the customer's identity and transaction number and gives the envelope.
  • If a member does not come to pick up their order three days after the pick-up date, it's automatically considered a no show. ICE will remind the customers of the late pick-up status.

About ICE

ICE operates 90 locations in Canada and is the leader in retail currency exchange. They are in every major airport in Canada, as well as in malls and some city locations. Available currencies are listed daily in the rates section of  I.C.E.'s website. FINTRAC and AMF regulate ICE and take full responsibility for currency exchange compliance.

ICE Call Centre is there to answer calls, chats, and emails.  

Call: 1-833-919-0823

Email: canada.service@icecurrency.com

Live chat: https://lc.chat/now/8604019/