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COVID-19 Message to CAA Members and Clients

April 7, 2020

For the health and welfare of our Members and staff, CAA Atlantic Branch Offices are temporarily closed to the public.

CAA Atlantic is taking action to limit contact with the public, while still being there for you, our Members. For Member and client services please contact us toll free at 1-800-561-8807 or reach us online at atlantic.caa.ca.

CAA Atlantic is closely monitoring the rapidly-evolving COVID-19 situation. We follow guidelines issued by all levels of Government and relay those to Members.


Roadside Assistance

Call 1-800-222-4357 anytime you need us for roadside assistance.

When you call for emergency roadside assistance, our Contact Centre will ask some personal questions to ensure the health and safety of our staff.

You will be advised to seek alternate transportation from the scene and you will not be able to ride in the service vehicle when the driver arrives to provide service. The CAA driver will not call or make alternate transportation arrangements – this is the responsibility of the Member. This may take the form of a friend, family member, taxi or rideshare service. The driver will remain with you until your alternate transportation arrives. The safety and well-being of our Members is important to us, and we will not leave a Member stranded.



Travel

Our Travel Advisors and Member Service Counsellors remain available to assist you. Your questions will be addressed by travel date and urgency. For example, questions from travellers already in transit, or out of the country, or those with travel booked within the next 48 hours, will be a priority. While our Branch Offices are temporarily closed to the public, we remain ready to serve you, so please contact us toll-free at 1-800-561-8807 or reach us online at atlantic.caa.ca, or contact your CAA Travel Advisor at their direct phone number and/or email address.

Our Travel Advisors heed all official advisories, including the latest guidance from federal and provincial governments, along with notices from our travel partners.

Read more about COVID-19 (Coronavirus) Travel Updates.


Home & Auto Insurance

CAA Home & Auto Insurance Advisors can be reached at 1-800-552-5333. We appreciate the cooperation and loyalty of our Members during these challenging times.



Note: This information is current as of April 7, 2020. As Governments continue to address the COVID-19 pandemic with additional responses, we will ensure our Members are kept informed of CAA Atlantic’s policies and protocols.